Account and sign-in

Step 01

Forgot your password

Choose Forgot password? on the SwitchKeep Pay sign-in screen in Chrome, or on the merchant portal sign-in page, and enter your email.

• The link works once, for 60 minutes.
• Saving a new password signs you out everywhere, so sign in again in Chrome too.

Step 02

Change your password

On the merchant portal, go to Account & settings. Use at least 10 characters, with letters and a number. Other devices will need to sign in again.

Step 03

Locked out

After too many wrong passwords, the login is locked for 15 minutes. Wait, or reset your password.

Step 04

Sign out

On the merchant portal, sign out from Account & settings or the sidebar; that signs out that browser. In Chrome, sign out from the SwitchKeep Pay side panel.

Step 05

Add or remove people

Each person gets their own login, with the same access. Your payments partner, or SwitchKeep for SwitchKeep Direct accounts, adds and removes logins. Ask them.

Step 06

More than one merchant account

If your business has several, pick the one you want at the top of the merchant portal or in the side panel.