Help
How can we help?
Short answers for merchants using SwitchKeep Pay and the merchant portal.
Start here
Getting set up
Your merchant account is set up for you, by SwitchKeep Direct or by the payments partner who introduced you.
Installing the extension
SwitchKeep Pay is a Chrome extension.
Payments
Taking your first payment
Every payment starts from an invoice in your software.
Sending a pay link from your phone
In the field, you don't need a computer to get paid.
Refunds and voids
A void cancels a payment before it settles.
When a payment doesn't post to your software
The payment is always taken and saved first.
Your money
Deposits and fees
Your money goes straight to your merchant account and is deposited on your processor's schedule.
Saved cards and payment plans
Saved cards, payment plans and recurring charges all start in SwitchKeep Pay, with the customer's agreement on record.
Your account
Still stuck?
Email [email protected] with your business name and what you were trying to do. Please don't send card numbers.
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