Deposits and fees

Step 01

Open Deposits & fees

On the merchant portal, Deposits & fees shows each merchant account over the last 7, 30 or 90 days.

• The net amount, your sales, refunds and fees, and the day each deposit arrives.
• Fees marked estimated are worked out from your rate. Your processing statement has the exact amounts.
• If your processor doesn't report deposits, the page says so. Your processing statement is the record.

Step 02

Know when money arrives

Card payments are deposited on your processor's schedule. Bank payments take longer: they settle in about 3 to 5 business days.

Step 03

Export for your bookkeeper

On Payments, choose Download CSV for your bookkeeper. It lists the date, customer, how they paid, status, amount, amount refunded and transaction reference.

Step 04

Check your statement

Your processor's monthly statement itemizes every fee. Every fee you might see, in plain words.